GE Proficy GlobalCare Comprehensive Support Service

Product Description

GE Proficy GlobalCare is a comprehensive support service aimed at optimizing your investment in GE Digital’s Proficy software solutions. It ensures your software remains up to date while providing access to a variety of tools, applications, and support resources to enhance your success.

Technical Specifications

• Support Coverage: 24/7 emergency support for critical cases
• Product Maintenance: Access to the latest product improvements, enhancements, tools, and features
• Online Knowledge Center: 24-hour access to a wide range of information, including support links, articles, white papers, sample codes, user forums, developer downloads, and driver fact sheets
• Online Case Management: Advanced system for monitoring, updating, and escalating cases
• Electronic Newsletter: Regular updates and tips on using GE products and services

Features

• Network of Support Professionals: High service levels from GE Fanuc or certified support professionals worldwide
• Emergency Support: Around-the-clock assistance for critical issues
• Product Maintenance: Continuous access to the latest updates and enhancements
• Online Resources: Comprehensive repository of tools and resources to reduce development time
• Case Management: Efficient online system for managing support cases